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Software

NEXORA AI — Business Agent Platform

A multi-tenant platform that gives every business its own AI agent — answering customers on the website, Messenger and WhatsApp from its own catalogue, with credits, limits and a shared inbox.

NEXORA AI — Business Agent Platform
Client
SKO TechLabs (in-house product)
Industry
AI & Customer Communication
Duration
3 months
Delivered
September 2026
Overview

About This Project

NEXORA AI is an API-first platform. A business signs up, adds its products, policies and FAQs once, and gets an agent that answers customers on every channel it connects — in Bangla, Banglish or English. Every business runs inside its own tenant: knowledge, conversations, API keys and credits are scoped so that no query can reach data belonging to another business. Replies are grounded — the agent is handed the catalogue and told to quote prices from it rather than from memory — and when a question needs live data it calls the connected system for order status or stock before answering.

The Challenge

A shop owner boosts a post and wakes up to two hundred messages, most of them the same four questions, many of them a product photo asking whether the item is in stock, and some of them voice notes. Replying late loses the sale; hiring someone to reply all night costs more than the margin. Off-the-shelf chatbots answer with keywords, invent prices and cannot be trusted with a real catalogue.

Our Solution

One agent per business, grounded in data that belongs to that business. It reads product photos, transcribes voice notes, answers in the language the customer used, and quotes prices only from the catalogue. It calls the connected systems for anything live, hands over to a human when it is unsure, and every reply is metered against credits the owner controls.

Results

  • Website, Messenger and WhatsApp answered from one knowledge base
  • Product photos matched to the catalogue instead of ignored
  • Voice notes transcribed and answered like typed questions
  • Every reply metered, with per-business credit limits
  • Strict tenant isolation, so no business can read data from another
  • New signups held for approval, so free trials cannot be farmed
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